Location & Parking

We have to admit, we’re a hidden gem and it can be a little tricky finding us your first time. We are tucked away on the BACK side of middle street shopping, next to the rear entrance of Bear Town Fudge and on the backside of Lula Balou, facing Morgan's back patio. To get to the back of the building from Middle Street you will cut through Bear Plaza (where the Santa House is at Christmas!).

Our closest free parking lot is behind BB&T on S. Front Street.

If you are coming down Front Street from the drawbridge you will turn left on Craven Street and follow the signs to the free parking lot and then a short walk to the salon.

There are a few parking spots available directly facing the front door of the salon. The spaces say “private parking” and do not have a business name/unit number. Please do not park in spaces that have a business name/unit letter/number on the sign.

What if I need to cancel my appointment?

We understand circumstances arise that may cause you to cancel or miss your appointment. A 48-hour notice to cancel your appointment is required. If you do not give a 48-hour notice of cancellation you will be charged 50-100% of your service cost. We require a credit card to be put on file when scheduling a color appointment. If your appointment is canceled within the 48 hour window or is no-showed, the card on file will be charged for 100% of the service cost.
Thank you for understanding and respecting our stylist’s time and livelihoods.
All appointments that are no call-no show will be charged the full price of the missed appointment, and future appointments may require pre-payment

What if I’m late for my appointment?

Please keep in mind that even a 15 -20 minute shift in schedule by a guest running late can make a huge impact on our stylists’ schedule and timing for your service. If you are running late, please call and let us know as soon as possible.
**It is important for your stylist to complete the entire service, including blow-drying, if you are running more than 20 minutes late, we may need to reschedule your appointment to another day, and you may be required for payment of the missed appointment.
Please allow yourself enough time to find our location and parking, and to take into consideration that the draw bridge opens on the half hour each day.

Service Pricing & Gratuity

We offer different levels of pricing based on our stylists’ level of experience in the industry. It is difficult to 100% accurately quote a price without a consultation. During your consultation, your stylist will discuss with you what you wish to accomplish with your hair. Our service menu includes a price list with base starting prices to help our guests determine a ballpark figure. Prices are subject to change due to hair density, length, and the time and technique used.

Service rates do not include gratuity, and it is never expected but always appreciated by members of our team. Our team feels honored when their guest wishes to leave them gratuity for excellent service. Gratuity must be left in cash and cannot be left on a credit card.

Do I have to confirm my appointment?

We kindly require that you confirm your appointment with us 48 hours before. You can do this through the email/text that is sent to you or by calling. If there are several failed attempts by us to reach you to confirm your appointment & it is not confirmed within 24 hours, your appointment will be removed from the schedule to protect our stylist’s time & to attempt to fill the appointment and you will need to reschedule.

What if I want to make a change to my hair after my appointment?

If you would like to make an adjustment to your cut or color you must notify us within 48 hours of your appointment. Feedback from you is how our team grows. If you are not 100% in love with your hair, we want to know! We are professionals and assure you that your concerns will be addressed and handled in a professional way.

What if I change my mind on the service I would like to receive?

Our team schedules enough time for the service that you originally booked. If you change your mind and wish to have a different service please call and let us know ASAP so that we can check if timing allows. If you change your mind the day of your appointment and decide to do just a haircut & not a color service without notifying us prior, you will be responsible for payment of the color service as well.

What if I want try a different stylist?

Don't worry, be happy! If you are in need of a fresh point-of-view, please do not feel uncomfortable trying another member of our staff. We are a team and we are happy when you are happy! We keep track of all of our formula notes in our computer system, so if you are ever not able to get in with your usual stylist or want to try someone new, rest assured another member of our team will take great care of you.

Can I bring my kids to my appointment?

We love kiddos, but we require you arrive to your appointment kid free. We are a boutique-style, smaller salon & provide a relaxing, peaceful environment. If you arrive to your appointment with your children, you may be asked to reschedule & may be responsible for payment. We recommend checking out Little Cubs Drop in Childcare. Thank you for understanding.

What if my service provider is sick?

Things happen that are out of our control, unfortunately. If you stylist has a fever, or is contagious, they will not report to work so that they can rest & to keep other staff members from getting sick. In this case, a member from our team will call you as soon as possible to reschedule your appointment or offer other alternatives that may be available.

Can I return a product I purchased?

Your satisfaction is our highest concern. Therefore, you may exchange any product within 30 days of the original purchase. Styling tools are final sale, warranty by the manufacturer.