Join our Salon Support Team: Front Desk
Our mission at Magnolia Jane is to provide a relaxing, welcome salon environment where guests feel comfortable and confident and our team feels supported & encouraged. Our team works together, learns together, and creates lasting relationships with our guests and within the New Bern community. We believe in encouraging & empowering others, kindness, gratitude, and working with products that are sustainable and doing our part to help our planet.
Job Summary:
A professional and customer-focused person that plays a vital role on our team. The ideal person is someone who is responsible, has strong customer service skills & is exceptionally comfortable interacting with and communicating with the public.
Responsibilities:
-Greet and assist customers with a positive and welcoming demeanor
- Operate a cash register, accurately processing transactions and handling cash, credit cards, and other payment methods
- Utilize technical sales skills to effectively communicate product features and benefits to customers
- Demonstrate products and provide product information to customers
- Provide exceptional customer service, addressing customer inquiries and concerns in a timely and professional manner
- Maintain a clean and organized front desk area
- Work effectively as part of a team encouraging and supporting the stylists on our team.
- Stay up-to-date on product knowledge for the product lines that we carry.
- Maintain a tidy, clean salon environment throughout the day.
- Maintain a positive flow throughout the day with guests checking in and out.
- Update and handle product inventory
- Run errands for the salon (grocery store, post office, salon supply store)
- Make sure the salon is stocked with materials used daily (toilet paper, paper towels, gloves, foil, coffee, etc.)
Vital Skills:
- Experience in customer service
- Proven ability to work effectively in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Willingness to learn products & how to communicate with clients about the products
- Experience with cash registers and credit card transactions
- Ability to handle tense, uncomfortable situations with unhappy clients and communicate effectively to bring resolution.
- Able to communicate *professionally* through text & email with proper grammar, correct tone.
- Strong critical thinking skills of how to efficiently book appointments and ability to think ahead to maximize the future salon schedule.
- Able to follow directions and systems that we have established and put in place.
- Staying on task, focused and efficient to complete daily tasks.
- A professional appearance and willingness to have hair and makeup styled and reflective of working in the beauty industry.
- Dependable and arrives to work on time when scheduled without repetitive absences and maximizes their time while working.
-Trustworthy
This position is the backbone of the salon, you will be the first impression for guests walking into the salon and a vital part of the salon running smoothly throughout the day. Our salon is a successful, fast paced environment that must have someone at the desk that is dependable, a quick thinker, efficient and has strong critical thinking and problem solving skills.
If you believe Magnolia Jane fits your vibe, please complete our online application below & we will reach out to you. We kindly ask that you do not reach out via phone call or stopping into the salon. If we believe your skills & experience align with the duties necessary at our front desk, we will reach out to schedule an in person interview.
